In the U.S. alone, poor customer experiences cost companies an astonishing $1.6 trillion each year as customers switch to competitors due to subpar service. Good service isn’t just about maintaining customer loyalty—it’s also about driving cost-efficiency. Research shows that a high-quality customer experience can cut service costs by 33%.
So why isn’t every business prioritizing exceptional service? Often, it’s a lack of actionable data.
The Power of Data Understanding what needs improvement starts with data. If you’re unsure why customers are dissatisfied or where your operations could be optimized, you need real-time insights into customer sentiments. Periodic surveys fall short of providing the continuous feedback needed to understand daily customer experiences.
Intunix Has the Solution Intunix offers you real-time, actionable data to pinpoint and address customer concerns effectively. Our feedback solutions, including Smiley Touch, capture immediate customer reactions, allowing you to make data-driven decisions and enhance your service quality.
How Intunix Helps:
- Instant Feedback: Use Smiley buttons, contactless gestures, or QR codes to gather immediate reactions from your customers.
- In-Depth Insights: Our system provides detailed analysis of customer moods and experiences, letting you focus on what matters most.
- Improved Response Rates: Up to 80% of customers provide follow-up feedback through our user-friendly system.
Success Stories Take Johnstone Supply, a B2B wholesaler that reduced unhappy customer interactions by 25%, far exceeding industry averages. Kevin Dier, Vice President of Business Development, highlights the importance of timely feedback: “Previously, we relied on phone calls days or even weeks after customer interactions. Intunix’s real-time feedback system has revolutionized how we capture and act on customer insights.”
Transform Your Business Intunix empowers you to set targets, analyze real-time feedback, and take proactive measures to enhance your customer experience. Manu Karppelin, Head of Product Management, shares: “Intunix is at the forefront of our strategy. We’re committed to expanding our features to deliver deeper, actionable insights to our customers.”