Capture every signal. Act on all of them.
Forms, surveys, and AI calls feed one shared inbox — then cases and workflows turn feedback into action automatically.
Everything to listen, understand, and act
The Experience suite captures feedback everywhere and routes it straight to action.
Forms
Build branded forms in minutes with logic and theming.
Surveys
NPS, CSAT, CES and custom surveys across every channel.
Inbox
Every response in one shared, triageable inbox.
Cases
Turn at-risk feedback into trackable cases with owners.
Workflows
Automate follow-up the moment a signal arrives.
AI Calls
Collect feedback through real AI-led conversations.
Analytics
Journey-level analytics and trends, not just charts.
One inbox for every response
Triage, assign, and resolve — no signal slips through.
Every response, one place
Forms, surveys, reviews, and AI calls land in a single shared inbox your team can triage together.
- Unified across all channels
- Filters, tags, and assignment
- Real-time team collaboration
Turn at-risk feedback into tracked cases
When a detractor needs attention, open a case with an owner, status, and SLA — and close the loop.
- Owners and due dates
- Status tracking and SLAs
- Linked to the original response
Build branded forms in minutes
Drag-and-drop builder with logic, theming, and NPS/CSAT/CES templates ready to go.
- No-code builder with logic
- On-brand theming
- NPS, CSAT, CES templates
Automate the response, not just the survey
Trigger → Condition → Action. Build no-code workflows that act the instant feedback arrives.
Trigger
NPS below 6
Action
Create Case
Action
Assign Owner
Action
Send Alert
Collect Feedback Through Real Conversations
Nia phones your customers, listens, and turns the conversation into structured, actionable data.
Journey-level analytics, not just charts
See trends, segments, and the moments that move your scores — with AI surfacing what matters.
Understand the whole journey
Track NPS, CSAT, and sentiment over time and across segments, with AI highlighting the drivers behind every shift.
- Trends across time and segments
- AI-surfaced drivers
- Exportable reports
Start Building Better Experiences
Collect feedback, automate action, and grow — all in one AI-native platform.