Acceptance of Terms
Welcome to Intunix XM ("Intunix", "we", "our", or "us").
These Terms of Service ("Terms") govern your access to and use of Intunix XM, including our websites, applications, APIs, integrations, AI features, and related services.
By creating an account or using Intunix XM, you agree to these Terms.
If you do not agree with these Terms, you should not use the Service.
Description of Service
Intunix XM is an experience management platform that enables organizations to:
- Create surveys and feedback forms.
- Collect customer and employee feedback.
- Generate analytics and reports.
- Automate workflows and communications.
- Use AI-powered features and insights.
- Manage experience-related data.
We may modify, improve, or discontinue features at any time.
Eligibility
You must be legally capable of entering into a binding agreement to use the Service.
You are responsible for ensuring that your use complies with all applicable laws and regulations.
Account Responsibilities
You are responsible for:
- Maintaining the confidentiality of your account credentials.
- All activities occurring under your account.
- Providing accurate account information.
- Promptly notifying us of unauthorized access.
Intunix is not responsible for losses resulting from compromised credentials.
Customer Data
Customers retain ownership of the data they collect using Intunix XM.
By using the Service, you grant Intunix permission to process your data solely for the purpose of providing and improving the Service.
Intunix does not claim ownership over customer content.
Acceptable Use
You agree not to:
- Violate applicable laws.
- Upload malicious software or harmful code.
- Attempt unauthorized access to systems.
- Disrupt the Service or other users.
- Use the platform for spam, fraud, phishing, or illegal activities.
- Infringe intellectual property rights.
- Misrepresent your identity.
We reserve the right to suspend accounts involved in abusive or unlawful activities.
AI Features and Nia AI
Certain features use artificial intelligence, including Nia AI.
AI-generated outputs:
- Are provided for informational purposes.
- May contain inaccuracies.
- Should not replace professional judgment.
Customers remain responsible for decisions made using AI-generated outputs.
Intunix does not guarantee the accuracy or completeness of AI responses.
Subscription and Billing
Some features require paid subscriptions.
By purchasing a subscription, you agree to pay applicable fees.
Pricing, features, and usage limits may change over time.
Unless otherwise stated:
- Subscriptions renew automatically.
- Users may cancel future renewals at any time.
- Cancellation does not automatically entitle users to refunds for completed billing periods.
Credits and Add-ons
Certain features may consume credits.
Credits may be:
- Included with subscription plans.
- Purchased separately as add-ons.
Unused subscription credits may expire according to the plan.
Purchased add-on credits may have different expiration rules.
Credit balances have no cash value and are non-transferable.
Payment Processing
Payments may be processed by third-party payment providers.
Intunix does not store complete payment card information.
You agree to comply with the terms of applicable payment providers.
Refund Policy
Except where required by law, payments are generally non-refundable.
Intunix may issue refunds at its sole discretion.
Availability of Service
We strive to provide reliable services but do not guarantee:
- Continuous availability.
- Error-free operation.
- Uninterrupted access.
Scheduled maintenance, updates, outages, or third-party failures may affect availability.
Beta Features
Some features may be marked as beta, preview, or experimental.
These features:
- May change without notice.
- May contain bugs.
- Are provided "as is".
Intellectual Property
Intunix and its licensors own:
- The platform.
- Software and code.
- Branding and trademarks.
- Documentation and designs.
Nothing in these Terms transfers ownership of Intunix intellectual property to users.
Feedback
Suggestions, ideas, and feedback provided to Intunix may be used without obligation or compensation.
Third-Party Services
The Service may integrate with third-party providers.
Intunix is not responsible for:
- Third-party products.
- Third-party availability.
- Third-party policies or practices.
Suspension and Termination
We may suspend or terminate accounts that:
- Violate these Terms.
- Present security risks.
- Engage in unlawful activities.
- Abuse the platform.
Users may stop using the Service at any time.
Termination does not remove obligations incurred before termination.
Disclaimer of Warranties
The Service is provided on an "AS IS" and "AS AVAILABLE" basis.
To the fullest extent permitted by law, Intunix disclaims all warranties, including:
- Merchantability.
- Fitness for a particular purpose.
- Non-infringement.
- Availability or accuracy guarantees.
Limitation of Liability
To the maximum extent permitted by law, Intunix shall not be liable for:
- Indirect damages.
- Lost profits.
- Loss of data.
- Business interruption.
- Consequential damages.
In no event shall Intunix's total liability exceed the amount paid by the customer during the twelve months preceding the claim.
Indemnification
You agree to indemnify and hold Intunix harmless from claims arising from:
- Your misuse of the Service.
- Violation of these Terms.
- Violation of applicable laws.
- Infringement of third-party rights.
Privacy
Your use of Intunix XM is also governed by our Privacy Policy.
Changes to the Service
We may:
- Add features.
- Remove features.
- Modify pricing.
- Update functionality.
We are not obligated to maintain any particular feature indefinitely.
Changes to These Terms
We may update these Terms periodically.
Updated Terms become effective when published.
Continued use of the Service constitutes acceptance of revised Terms.
Dispute Resolution
We encourage users to contact Intunix first to resolve any concerns or disputes informally.
Nothing in these Terms limits any rights that may apply under applicable laws in a user's jurisdiction.
Contact Information
For questions regarding these Terms, please contact us.