Introduction
Welcome to Intunix XM ("Intunix", "we", "our", or "us").
Intunix XM is an experience management platform that enables organizations to collect, manage, analyze, and improve experiences through surveys, feedback forms, customer experience (CX), employee experience (EX), workflows, AI insights, and related services.
This Privacy Policy explains how we collect, use, process, and protect information when customers, respondents, and visitors use our services.
By using Intunix XM, you agree to this Privacy Policy.
Information We Collect
Account Information
- Name
- Email address
- Company or organization information
- Job title
- Subscription and billing details
- Authentication information
Feedback and Survey Data
Customers may collect information from respondents through:
- Surveys
- NPS forms
- CX forms
- Employee feedback
- Review requests
- Contact forms
Collected information may include
- Ratings and scores
- Open-text responses
- Multiple-choice answers
- Contact information voluntarily provided by respondents
- Uploaded files and attachments (if enabled)
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Session information
- Usage analytics
- Referring URLs
Cookies and Similar Technologies
We may use cookies and similar technologies to:
- Maintain secure sessions
- Remember preferences
- Improve performance
- Analyze usage trends
How We Use Information
- Provide and maintain Intunix XM.
- Process feedback and survey responses.
- Generate dashboards, reports, and analytics.
- Deliver AI-powered insights.
- Improve product performance.
- Provide customer support.
- Process subscriptions and payments.
- Detect abuse and security threats.
- Comply with legal obligations.
AI Processing and Nia AI
Certain Intunix XM features use Nia AI, the AI layer of Intunix.
- Summarize feedback.
- Detect sentiment and trends.
- Generate reports.
- Create recommendations.
- Assist with workflows and automations.
AI-generated outputs are intended to assist users and may contain inaccuracies. Customers should review important decisions independently.
Intunix does not use customer data to train public AI models unless explicitly authorized.
Data Ownership
Customers retain ownership of the information they collect through Intunix XM.
Intunix acts as a service provider and processor of customer data.
We do not sell customer data.
Sharing of Information
We do not sell personal information.
Service Providers
Information may be shared only with infrastructure and operational partners required to deliver our services.
Examples may include:
- Cloud providers
- Payment processors
- Email providers
- Analytics providers
- AI service providers
Legal Requirements
We may disclose information if required by:
- Applicable laws
- Court orders
- Government requests
- Regulatory obligations
Protection of Rights
We may disclose information to:
- Prevent fraud
- Investigate abuse
- Protect customers and users
- Protect Intunix systems and services
Data Security
We implement reasonable technical and organizational measures, including:
- Encryption where appropriate
- Access controls
- Authentication mechanisms
- Monitoring and security practices
- Secure infrastructure
No electronic storage or transmission method is completely secure.
Data Retention
We retain information only as long as necessary to:
- Deliver our services
- Meet contractual obligations
- Comply with legal requirements
- Resolve disputes
Customers may request deletion of their information, subject to legal obligations.
International Data Transfers
Intunix serves customers globally.
Information may be processed or stored outside the country where it was originally collected.
Where applicable, we implement reasonable safeguards to protect transferred information.
Children's Privacy
Intunix XM is intended for business and organizational use.
We do not knowingly collect personal information from children without appropriate authorization.
Third-Party Integrations
Customers may connect third-party services. Examples include:
- Google Workspace
- Microsoft services
- Shopify
- WordPress
- CRM platforms
- Communication platforms
The privacy practices of third-party services are governed by their own policies.
Your Rights
Depending on your location, you may have rights to:
- Access your data.
- Correct inaccurate information.
- Request deletion.
- Request data portability.
- Restrict processing.
- Object to processing.
Requests may be submitted through our support channels.
GDPR (European Union)
For customers located in the European Economic Area (EEA), Intunix processes personal information in accordance with the General Data Protection Regulation (GDPR).
Legal Bases for Processing
We may process information based on:
- Contractual necessity
- Legitimate interests
- Consent
- Compliance with legal obligations
GDPR Rights
EEA residents may request:
- Access to their data
- Rectification
- Erasure ("Right to be Forgotten")
- Restriction of processing
- Data portability
- Objection to processing
Australian Privacy Act Compliance
For customers located in Australia, Intunix seeks to comply with the Australian Privacy Act 1988 and applicable Australian Privacy Principles (APPs).
Australian users may:
- Request access to personal information.
- Request correction of inaccurate information.
- Submit privacy-related complaints.
California Privacy Rights (CCPA)
For California residents, Intunix provides the following rights:
- Right to know what information is collected.
- Right to request deletion.
- Right to access collected information.
- Right to non-discrimination.
Intunix does not sell personal information.
Data Processing Agreement (DPA)
For customers subject to GDPR or other privacy regulations, Intunix may provide a separate Data Processing Agreement (DPA) upon request.
Customers act as Data Controllers.
Intunix acts as a Data Processor.
Subprocessors
Intunix may use trusted third-party subprocessors to provide services.
A current list of subprocessors may be maintained separately and updated periodically.
| Service Category | Examples |
|---|---|
| Infrastructure | AWS, DigitalOcean, Cloudflare |
| Payment Processing | Stripe |
| Email Delivery | SMTP providers |
| Analytics | Internal analytics tools |
| AI Services | OpenAI and other AI providers |
| Storage | Object storage providers |
AI Transparency
Nia AI assists customers with analysis and automation.
Important Principles
- AI outputs are recommendations, not guarantees.
- Human review remains important.
- Customers remain responsible for decisions made using AI-generated insights.
- Intunix does not intentionally use customer content to train public AI systems without permission.
Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be published with a revised "Last Updated" date.
Continued use of Intunix XM constitutes acceptance of the updated policy.
Contact Us
If you have questions regarding this Privacy Policy, please contact us.